Refunds & cancellation
Cancel any time. Changed your mind? We'll refund you.
Nearra Pro is a month-to-month subscription. Nothing here is designed to trap you, and you never have to email anyone to leave.
Pro is the one paid product on Nearra: a subscription to software features inside the app, switched on the moment payment clears. There is nothing to ship, collect or return, and Nearra takes no commission on work neighbours arrange between themselves.
01
Cancelling
Cancel from Settings at any time. You keep Pro until the end of the period you have already paid for — we never cut it short, and there is no cancellation fee. Your listing stays on Nearra either way; cancelling only removes the Pro features.
02
Refunds
Within 14 days of your first payment, we'll refund it in full, no questions asked. Email hello@nearra.app from the address on your account and we'll process it. After that first 14 days, subscription payments are not refunded for the period already running — you cancel and keep access until it ends. If you were charged in error, twice, or after cancelling, that is always refunded regardless of when it happened. Tell us and we'll fix it.
03
Annual plans
The same 14-day window applies to your first annual payment. After that, an annual plan can be cancelled at any time and runs to the end of the year you paid for. We don't do partial-year refunds, which is the trade for two months free.
04
What we don’t charge for
Browsing Nearra, listing your skill, messaging neighbours and being found are free and always will be. If you are being asked to pay for any of those, something is wrong — tell us.
05
Who takes the payment
Payments are handled by Paddle, who are the merchant of record for Nearra. Your card statement will show Paddle rather than Nearra. Paddle also handles VAT and sales tax wherever you are. Refunds are issued back to the original payment method and typically take 5–10 working days to appear.
06
Getting hold of us
hello@nearra.app for anything about billing, and we answer. If something is broken rather than billing-related, tell us here.
Last updated 26 July 2026. See also our Terms of use and Privacy & safety.